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Terms & Conditions

When purchasing goods from theredmudhut.co.uk you are entering into a legally binding agreement with us on the following terms.You should read these terms carefully as they affect your legal rights.

Definition of words used in the contract

Terms and Conditions: The contract of the sale and purchase of goods between yourselves and theredmudhut.co.uk.

Delivery area:Mainland uk excluding the Highlands and Islands, we can deliver anywhere in the world but please contact us for charges.

 

Goods:The plants and planters available on the web site.

The Web Site : our address:  www.theredmudhut.co.uk

General conditions of sale.

 

1.Making a purchase

1.1A contract is made for us to sell you goods when we accept an order from you made via our web site.  

1.2 To make a purchase simply browse through the site, adding to the cart any items you may wish to purchase.Once you have finished your order click on view cart, agree to the terms and conditions and proceed to check out.

It is important that these details are filled in correctly and fully for delivery purposes.

1.3 Orders are accepted if goods are available and your credit or debit card is authorised for the transaction. 

1.4 All orders and payments are acknowledged by email and will usually arrive between 5 and 10 working days from the time you placed your order. 

1.5 We will charge your credit or debit card account for payment on reciept of your order. We accept no liability if a delivery is delayed due to incorrect payment details.

1.6 Our online ordering is secure and powered by Sagepay which provide high levels of internet and physical security to insure sensitive information is never compromised. Alternatively you may wish to send a cheque payment .Orders will not be despatched until the cheque has cleared, we only accept pounds sterling. 

1.7 We will take responsible care to keep all information connected with your order secure but we can not be held liable for any loss you may suffer if a third party obtains unauthorised access to any data,including credit and account details you provide when accessing or ordering from the web site, unless this is solely due to our negligence. 

 

2. Delivery Schedule.

2.1 Our delivery charge for mainland uk are as follows;

We charge a standard flat rate of £12.00 for mainland uk for individual lightweight  planters, though in some cases this might be higher. 

2.2 Pallet delivery : 

We charge a standard rate of £50.00 for large planters. Delivery is to the road side. It is essential you make arrangements to off load the goods when receiving the delivery, if the customer is not there to receive a pre arranged delivery we reserve the right to charge the customer  a £34.50 handling charge .If there is a failed delivery attempt a failed delivery and re delivery charge will be applicable. 

For orders outside the uk mainland please call to confirm the delivery cost. 

2.3 we will deliver the goods to the address you specify for delivery of your order, it is important this address is accurate and the goods are signed for. If the goods can not be signed for please leave specific instructions where they must be left in the instruction box when you place your order. 

2.4 Delivery instructions 

Because all our products are fragile ,it is imperative that we deliver first time around, unless given specific details as to where an item may be left in the event that you are not at home, the item will be left on your premises at a location of our discretion. Please note if you instruct us to leave with a neighbour, and the neighbour is not at home we will attempt to leave with another neighbour and advise you of this.

2.5 Please allow 5 to 10 working days for your goods to be delivered. If delivery is delayed due to causes beyond our control we will extend the delivery time by a reasonable period and contact you with the new arrangements.

2.6 We can not accept any liability for any loss or damage to the goods once they have been delivered .

 

3.Retuns Policy.

Damaged Items.

Occasionally,and despite our very carefull despatch team and couriers ,items can become damaged in transit .Before you sign for the goods,please inspect them to ensure that they have arrived un damaged.We pack our goods very carefully and damages are rare, however once you have signed for the goods it may not be possible to prove that the damage occured before they came into your possession.If the goods are left without a signature, please make sure you contact us within 24hrs of the delivery informing us of damages or shortages.

3.1 Refunds are not issued to planters that have been modified from standard spec ie.drainage holes that have been requested to drill. 

 

4.Cancelation Policy.

You have 7 working days in which to cancel your order if you change you mind. If you should cancel your order, this must be done in writing. You will be responsible for returning the goods within 10 days, to us in the condition in which they were sent. We will not pay for the goods to be returned to us, for your protection we recommend a recorded delivery service to return the goods. 

To receive a full refund goods must be returned in the same packaging, in their original condition, undamaged and unused. 

 

5.Privacy Policy, 

Your details will be kept on file for future reference and we may from time to time mail you with special offers etc.No information of any kind is forwarded to any other company, except the couriers. please let us know at any time if you do not want any further information from us.