STOCK PERMITTING ALL ORDERS WILL BE DESPATCHED WITHIN 3-5 WORKING DAYS FROM RECEIPT OF YOUR ORDER. FOR DEDICATED OR NEXT DAY DELIVERIES PLEASE CONTACT US TO DISCUSS.

STANDARD DELIVERY IS £7.00 PER PARCEL FOR LIGHTWEIGHT PLANTERS. FOR SANDBLASTED, TERRACOTTA, GLAZED WARE, POLYSTONE OR TERRAZZO THE STANDARD CHARGE IS £35.00. WE WILL NOTIFY YOU IF THERE IS ANY ADDITIONAL DELIVERY CHARGE FOR LARGER OR HEAVIER ITEMS WHERE THE COST IS NOT COVERED BY THE STANDARD CHARGE . IF YOU ARE NOT GOING TO BE IN TO ACCEPT DELIVERY OF YOUR ORDER THE IT IS ADVISABLE WHEN PLACING YOUR ORDER THAT YOU ELECT A SAFE PLACE FOR IT TO BE LEFT IN YOUR ABSENCE. OUR COURIERS DELIVER BETWEEN 8AM AND 5.30PM, MONDAY - FRIDAY. WE CAN ARRANGE FOR A SATURDAY DELIVERY, HOWEVER, WE MUST BE NOTIFIED OF THIS ON YOUR ORDER AS THIS INCURS AN EXTRA CHARGE.

FOR NON-MAINLAND UK ADDRESSES AN ADDITIONAL FEE OF £14.00 IS APPLICABLE. THIS INCLUDES, NORTHERN IRELAND, ISLE OF MAN, SCOTTISH ISLANDS, ISLES OF SCILLY AND THE ISLE OF WIGHT.

PALLET DELIVERIES ARE ARRANGED FOR LARGE OR MULTIPLES OF PLANTERS AT A COST OF £45.00 PER PALLET. OUR PALLET COURIERS WILL ONLY DELIVER TO THE ROADSIDE. YOU MUST MAKE ARRANGEMENTS TO OFF-LOAD THE GOODS FROM THE PALLET. WHERE A DELIVERY DATE HAS BEEN AGREED WITH OUR COURIERS BUT THE CUSTOMER IS NOT IN TO ACCEPT DELIVERY - THEN THE PALLET WILL HAVE TO BE REDELIVERED AT A COST OF £38.00. YOU SHOULD ALSO ADVISE US OF ANY ACCESS RESTRICTIONS FOR TRUCKS.

INTERNATIONAL DELIVERES CAN BE ARRANGED. PLEASE CONTACT US TO DISCUSS.

IN ACCORDANCE WITH THE DISTANCE SELLING REGULATIONS, YOU HAVE 7 WORKING DAYS TO CANCEL YOUR ORDER IF YOU CHANGE YOUR MIND. IF THE ORDER HAS ALREADY BEEN PACKAGED FOR DELIVERY THEN YOU WILL BE CHARGED £7.00 FOR THE PACKAGING OF A STANDARD PARCEL OR £15.00 FOR THE PACKAGING OF A PALLETISED ORDER. IF YOU DO DECIDE TO CANCEL YOUR ORDER, THIS MUST BE DONE IN WRITING. YOU WILL BE RESPONSIBLE FOR THE RETURN DELIVERY COST TO OUR WAREHOUSE. TO RECEIVE A FULL REFUND, GOODS MUST BE RETURNED IN THE SAME PACKAGING, IN ORIGINAL CONDITION, UNDAMAGED AND UNUSED. IF WE HAVE MADE A DEDICATED DELIVERY IN ONE OF OUR OWN VEHICLES COLLECTION WILL BE CHARGED AT £45.00 + VAT.

IF THE GOODS YOU PURCHASE ARRIVE DAMAGED OR ARE NOT ACTUALLY WHAT YOU ORDERED, THEN WE WILL REFUND OR EXCHANGE THEM COMPLETELY FREE OF ANY CHARGES. ANY CLAIMS FOR DAMAGES MUST BE MADE WITHIN 48 HOURS AND ACCOMPANIED BY PHOTOGRAPHIC EVIDENCE OF DAMAGE.