THE CONTRACT BETWEEN YOU AND THE RED MUD HUT COMMENCES ON RECEIPT AND CONFIRMATION BY US OF YOUR ORDER. WE HOLD LARGE STOCKS OF MOST OF OUR PLANTERS AND IN THE EVENT WE DO NOT HAVE THE PLANTER IN STOCK THAT YOU HAVE ORDERED WE WILL ADVISE YOU WHEN WE ARE EXPECTING ANOTHER CONTAINER OR OFFER YOU AN ALTERNATIVE PLANTER.

ALL OF OUR PLANTERS ARE HANDMADE OR HAND FINISHED SO SLIGHT VARIATIONS IN SIZE AND COLOUR MAY OCCUR. IT IS THE CUSTOMERS RESPONSIBILITY TO STORE AND MAINTAIN THE PLANTERS AS PER OUR INSTRUCTIONS.

IN ACCORDANCE WITH THE DISTANCE SELLING REGULATIONS, YOU HAVE 7 WORKING DAYS TO CANCEL YOUR ORDER IF YOU CHANGE YOUR MIND. IF THE ORDER HAS ALREADY BEEN PACKAGED FOR DELIVERY THEN YOU WILL BE CHARGED £7.00 FOR THE PACKAGING OF A STANDARD PARCEL OR £15.00 FOR THE PACKAGING OF A PALLETISED ORDER. IF YOU DO DECIDE TO CANCEL YOUR ORDER, THIS MUST BE DONE IN WRITING. YOU WILL BE RESPONSIBLE FOR THE RETURN DELIVERY COST TO OUR WAREHOUSE. TO RECEIVE A FULL REFUND, GOODS MUST BE RETURNED IN THE SAME PACKAGING, IN ORIGINAL CONDITION, UNDAMAGED AND UNUSED. IF WE HAVE MADE A DEDICATED DELIVERY IN ONE OF OUR OWN VEHICLES COLLECTION WILL BE CHARGED AT £45.00 + VAT.

IF THE GOODS YOU PURCHASE ARRIVE DAMAGED OR ARE NOT ACTUALLY WHAT YOU ORDERED, THEN WE WILL REFUND OR EXCHANGE THEM COMPLETELY FREE OF ANY CHARGES. ANY CLAIMS FOR DAMAGES MUST BE MADE WITHIN 48 HOURS AND ACCOMPANIED BY PHOTOGRAPHIC EVIDENCE OF DAMAGE.